Privacy Policy

Daily Meet ("we", "us", "our") operates the Daily Meet app for Users and the Daily Meet Coach app for coaches (together, the "Apps"). The Apps connect Users with verified coaches for chat, audio and video conversations that help them stay motivated and feel supported. This Privacy Policy explains what information we collect, why, who we share it with, how long we keep it, and the choices you have. It applies to both Apps.

By using an App you agree to this Policy. The Apps are for people who are 18 years of age or older.

Information We Collect

Account and profile (Users and coaches)

• Phone number, used to sign you in with a one-time password (OTP). OTPs are sent and checked through Firebase Authentication and our SMS/OTP provider.
• Display name, profile photo, gender, date of birth, languages, interests and bio that you choose to add.
• If you do not choose a photo, a default avatar is shown.

Additional information for coaches

• Coach profile details such as category, languages, availability, and the rates you set.
• Verification information needed to pay you: your legal name, date of birth, the last four digits of your Aadhaar (we do not collect the full Aadhaar number), your PAN, your bank account or UPI details, and the identity or proof documents you upload.
• Earnings and payout history.

Activity in the Apps

• Call records: call type, start and end time, duration, who took part, and coins charged or earned.
• Chat messages you send and receive in the Apps.
• Coin wallet balance and transaction history, ratings, gifts, reports and blocks.
• Support requests, including the text, attachments and diagnostic details you send us.

Device and technical information

• Device model, operating system, app version, language, IP address and push notification tokens.
• Crash reports and diagnostics that help us find and fix problems.

Analytics and advertising information

• Which screens you open and which actions you take in the App (for example sign-up, starting or ending a call, or buying coins), with details such as call duration or purchase amount. This is linked to a random account ID, not to your name or phone number.
• Your device's advertising ID (on Android, the Google advertising ID; on iOS, the IDFA where you allow tracking) and app events such as installs, app opens, registrations and purchases. We use these to measure how well our ads work.

Permissions the Apps ask for

• Camera and microphone: for video and audio calls and for profile photos.
• Photos or files: only when you choose a picture or document to upload.
• Notifications: to alert you to calls, messages and account activity.
• Speech recognition: see "Calls and Call Safety" below.

Payments

Coin purchases are handled by Razorpay, Google Play Billing or Apple In-App Purchase (through RevenueCat). We do not receive or store your full card, UPI or bank login details; these are handled by the payment provider. We receive the result of the payment, its amount and a reference.

Calls and Call Safety

Audio and video during a call are sent between participants in real time through our real-time communication providers. We do not record calls.

To keep the community safe, the Apps may use speech recognition that runs on your device to turn speech into text during a call. Short pieces of that text are checked against our safety rules, for example to detect people sharing phone numbers, payment IDs or links, or using abusive language. We do not keep full transcripts. When a piece of text matches a rule, we store a short excerpt (about 180 characters) for review by our team. A match is a signal for review, not a finding that a rule was broken, and nothing is enforced automatically.

How We Use Your Information

• To create and manage your account and to verify you with OTP.
• To connect Users and coaches for chat, audio and video, and to run wallet, billing, payouts and refunds.
• To verify coaches and pay them.
• To send push notifications about calls, messages and account activity.
• To keep the community safe: to detect fraud, abuse and breaches of our Community Guidelines and Safety Policy, and to review reports.
• To provide support.
• To understand how the Apps are used, to fix crashes and to improve them.
• To measure and improve our advertising. We do not sell your personal information.

Who We Share Information With

We share information only with the following, and only as needed:

• Google (Firebase): Authentication, Cloud Messaging for push notifications, Analytics and Crashlytics for usage statistics and crash reports.
• Meta Platforms (Facebook App Events): we use Meta's software in the Apps to measure installs and actions for our advertising. Meta may receive your advertising ID, device information and the app events described above. Meta's use of this data is governed by its own privacy policy.
• Real-time communication providers, which carry audio and video for calls.
• Payment providers: Razorpay, Google Play, Apple and RevenueCat.
• Our SMS/OTP provider, which delivers sign-in codes.
• Our cloud hosting and storage providers.
• Other users: the profile information you choose to show (such as name, photo, languages and interests). Coaches see Users with limited details and never see a User's phone number.
• Authorities, when the law requires it or to protect the safety of our users.

Some of these providers process data on servers outside India.

Analytics and Advertising Choices

• You can reset or delete your advertising ID, or opt out of ads personalization, in your device settings (on Android: Settings, Privacy, Ads; on iOS: Settings, Privacy and Security, Tracking).
• You can turn off notifications in your device settings.
• Turning these off does not stop the Apps from working.

Data Retention

• We keep your account and transaction data while your account is active, and afterwards for as long as needed for legal, tax, accounting, security and dispute purposes.
• Chat messages are kept for a limited period to support safety investigations and are then deleted.
• Coach verification documents are kept while they are needed to verify and pay you, and for the period the law requires.
• When you delete your account, we keep it recoverable for 48 hours. After that we remove or anonymize your personal information: your phone number, name, photo and profile details, your chat messages and support attachments, and your notification tokens. We keep financial and audit records, such as wallet transactions, earnings and payouts, without your name and phone number, for as long as the law or a legitimate business need requires.
• Analytics and crash data are kept by the providers for the periods we set with them.

Your Choices and Rights

• You can view and edit your profile in the App.
• You can delete your account in the App: open Settings, choose Delete Account and confirm. You can also email us from the phone number on your account. Coaches can finish deletion only after any unpaid earnings or payouts in progress are settled.
• You can ask us to access, correct or delete your personal information, or to withdraw your consent, by writing to us. We will reply within a reasonable time, as the law requires.
• Some information may be kept where the law requires it.

Children's Privacy

The Apps are only for people aged 18 and over. We do not knowingly collect information from anyone under 18. If we learn that we have, we will delete it.

Security

We use encrypted network connections and access controls to protect your information. Sensitive coach details such as PAN and bank or UPI details are stored encrypted, and verification documents are kept in private storage with restricted access. No method of transmission or storage is completely secure.

Changes to This Policy

We may update this Policy from time to time. We will tell you about material changes in the App. Using an App after a change means you accept the updated Policy.

Contact and Grievances

For questions about this Policy, to make a request about your information, or to raise a complaint, write to us at support@dailymeet.in.